FAQ

Doorway Inc. is a family-run door business with over 30 years of experience. We have our own door pre-hanging shop and paint booth, which allows us to customize your door system according to your existing framework and personal style. We focus on quality products and quality workmanship. Your door is our extended showroom.

• We have a 2 year workmanship warranty – if you have problems with the door system within 2 years after the install date we will go out to service at no charge. After 2 years there will be a small service fee.
• We have a 15 year warranty on the door slab on warping and delaminating
• We have a 10 year warranty on glass for seal failure.
• We have a 5 year warranty on door hardware finish and a 10 year warranty on the door hardware mechanism. 

The first step is to visit our showroom with your brick to brick measurements and photos of your current door system. Here, one of our friendly sales representatives will guide you through your different options. You will receive a quote over the counter. Then we will set up a measure appointment to take exact measurements and confirm all final details.

When coming into the showroom for a quote, please bring in measurements taken from the exterior side of your door system. Take measurements from brick to brick of both the width and height for the most accurate quote. Bringing in an exterior picture of the door system is also helpful.

a. Paint/Stain finish:

• Paint – there is no maintenance on a painted fiberglass/steel door system. Just wash the door down with soap and water as needed.
• Stain – every 4-6 years (depending on how much sun exposure your door has), you will need to reapply a clear coat of spar urethane. Reapplying this coat whenever the door is looking dull will bring back its beautiful lustre and ensure the stained finish is protected underneath.

b. Hardware:

Multipoint: Apply lubrication to your multipoint lock twice a year; spray silicone spray or 3 in 1 oil into each latch and deadbolt area (by the oil can symbol). Move the latches in and out a few times to lubricate the interior mechanisms.

c. Hinges:

Pop the pins out and lubricate with grease if your hinges are squeaky.

d. Air by sill:

Loosen the screws on the sill to bring the sill up in height. Tighten screws to lower the sill. Putting a piece of paper between the sweep and the sill will let you know you’ve adjusted it to the right height- if the paper is tight to pull out, the sill is too high; if you can remove the paper with no resistance, the sill is too low.

We recommend a painted door for any areas with high sun exposure. Paint is a commercial application and does not require any maintenance. The grain of a woodgrain fiberglass door still appears, but it is one solid colour (no highlights or variation in the colouring).

Stain is a beautiful option for units with minimal sun exposure. For example, door systems protected by a covered porch or overhang. Stain is a brushed gel application with 3 coats of spar urethane. This finish allows for a variation of highlights and hues, bringing the texture to life and causing it to look like a real wood door system. The clear coat (spar urethane) protects the finish from weather. There is a small amount of maintenance required on stained units, every 4-6 years a clear coat of spar urethane will need to be reapplied.

There are 4 main door materials available. Steel is an option for a smooth, clean look. Smoothskin fiberglass is another, more durable, dent-resistant option for the same clean look. Woodgrain fiberglass is a textured fiberglass skin manufactured to look like a wood door. Lastly, we offer wood doors, normally made from mahogany or cedar.

A multipoint locking system is not required on an 80” door. However, the multipoint does offer more security, locking in 3 places rather than with just a single deadbolt. A multipoint is necessary on a 95” tall door. The multiple latches pull the door tight to the weatherstipping and allow for a snug seal and higher security.

A typical ETA on a door system from order to installation depends on the door system you choose.

Doorway Inc. uses exterior water based Aqua Shur paint. This product is environmentally friendly, non-hazardous, and non-combustible. The paint is mixed with a hardening agent, which produces a durable finish that will last for many years.

We service Burlington, Oakville, Mississauga, Waterdown, Hamilton, Ancaster, Stoney Creek, Grimsby and surrounding areas.